Privacy Policy

Effective Date: July 20, 2026

1. Introduction

At Loose Wire Winery (“we”, “our”, “us”), your privacy matters. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, contact us, complete forms, or request our services.

2. Information We Collect

We may collect the following information when you interact with our website or services:

Contact Information (e.g., name, email, phone number, address)
Communication Preferences (including SMS consent)
Website Usage Data (via cookies and analytics)
Service Request Details (e.g., event inquiries, tasting reservations, order or quote requests, messages)

3. How We Use Your Information

We use your personal information for:

Responding to inquiries and reservation or quote requests
Scheduling appointments, tastings, tours, or event bookings
Providing order updates and customer service
Sending operational and promotional messages via SMS and email (only if consent is given)
Internal record-keeping and analytics
Improving our products and services

4. SMS Messages & Consent

By providing your phone number and checking the SMS consent box on our contact or booking forms, you agree to receive text messages from Loose Wire Winery regarding:

Reservation and event details
Order or quote requests
Appointment updates
Service notifications
Occasional promotional offers

Message frequency may vary. Message & data rates may apply. You can opt out anytime by replying STOP. For help, reply HELP. We will retain records of your consent.

5. Cookies & Tracking Technologies

We may use cookies and similar tracking technologies to enhance your experience and analyze usage patterns. You can manage cookie preferences in your browser settings.

6. Data Sharing & Disclosure

We may share your information with:

Service providers who help us operate the website
Contractors (if needed for fulfilling services)
Legal authorities if required by law
Third parties only with your consent

We do not sell your personal information.

7. Data Security

We implement reasonable technical and administrative safeguards to protect your information. However, no method of transmission over the Internet is 100% secure.

8. Your Choices

You can:

Opt out of marketing messages
Request access to your data
Ask us to delete your information (subject to legal exceptions)

9. Children's Privacy

Our website is not directed at children under 16. We do not knowingly collect information from minors without parental consent.

10. Non-sharing Clause

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.